Refund policy

Thank you for shopping with M&D Glow. We want you to be satisfied with your purchase. Please review our Return & Refund Policy carefully.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and unopened.
  • The item must be in its original packaging.
  • The item must be in resalable condition.
  • Proof of purchase is required.

Non-Returnable Items

For hygiene, safety, and quality reasons, we cannot accept returns of:

  • Opened skincare products
  • Used skincare products
  • Products with broken safety seals
  • Gift cards
  • Promotional or clearance items

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

Once reviewed, we will provide a replacement or refund when appropriate.

Refunds

After your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged upon arrival.
  • The wrong item was received.
  • The item was defective.

In these cases, M&D Glow will cover the return shipping cost.

Order Cancellations

Orders may only be canceled before they have been processed and shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Product Disclaimer

Because skincare results vary from person to person, we cannot guarantee specific results.

Individual experiences may differ based on skin type, skincare routine, and other factors.

Contact Us

For return or refund requests, please contact us:

M&D Glow
📧 Email: mdglow@mdglowbeauty.com

We typically respond within 24–48 business hours.

M&D Glow
Cleanse. Hydrate. Glow Naturally. ✨💧💋